This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Requirements of antidiscrimination legislation

Definitions of diversity within legislation

Benefits of workplace diversity

Direct and indirect discrimination

The profile of own workplace diversity data

Own cultural assumptions and their effects on behaviour and work practices

Ways to ensure effective and equitable activities to diverse clients

Barriers to inclusivity

EEO equity and diversity principles

Principles and practices of cultural awareness and cross cultural communication

Essential skills

It is critical that the candidate demonstrate the ability to

Access and reference workplace information relating to diversity

Analyse workplace diversity information

Plan an approach to facilitate workplace diversity and address barriers to inclusion

Respond to workplace diversity in accordance with workplace objectives

Integrate diversity into planned activities

Promote diversity in the workplace

Contribute to diversity planning in range of workplace samples

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Reflect on own practice

Monitor and improve own behaviour

Use a range of communication styles to suit people from diverse backgrounds

Access and implement relevant legislation

Facilitate communication and enhance participation in the workplace and community

Demonstrate the application of skills in

undertake research and analysis

problem solving

observation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

The candidate must provide evidence of a high level of experience in the workplace

This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions

Assessment must demonstrate consistency of application of skills and knowledge described in this unit of competency

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

relevant workplace or simulated realistic workplace setting where assessment may take place

legislation regulations policies and procedures

workplace values and codes of conduct

workplace profile and current information on diversity issues

Method of assessment

Assessment may include observation questioning and evidence gathered from a work environment

Quantitative and qualitative workplace diversity data may include:

Diversity may refer to difference related to:

Analysis of data may include:

Potential benefits of diversity may include:

Principles of diversity include:

Inclusivity refers to:

Communication strategies may include:

Key target groups may include:

Advocate may include:

Measures of effectiveness may include: